Privacy Statement – Gordon Hughes Estate Agents
Last updated May 2018
This is your guide as to how your personal data is managed by Gordon Hughes Estate Agents. We take Data privacy very seriously. This document outlines our approach under the General Data Protection Regulation 2018 (GDPR).
Gordon Hughes Estate Agents Ltd also trading as Fitzgerald Hughes has its registered office at Main Street, Ballinamore, Co Leitrim Company number 645900Q . PSRA licence number 001320.
There are a number of reasons why Gordon Hughes Estate Agents collect information. We need to know how to contact you, we need to be certain of your identity and we need to understand your circumstances so that we can offer you the most the appropriate services and best possible customer experience.
The type of information that Gordon Hughes Estate Agents may collect or request from you includes:
We collect information about you in a number of different ways. For example:
This information may be by way of registration forms, viewing attendee sheets, through correspondence with us or if you make a complaint.
We may use your data to contact you by phone, text message, email or social media, post, through our website or other means but not in a way that is contrary to your instructions to us, your legitimate interest or contrary to law. We may monitor and record our conversations when we speak on the telephone (for training and quality purposes) but we will always advise you if we are doing so.
We may use your personal data for matters such as confirming your identity, to help us in the processing of an application for one of our services or to improve your customer experience with us.
Your data is used to manage and administer your file. Your data may also be used to process payments, e.g., if you have provided us with your credit or debit card information or if you have provided us with your bank account details.
Your data may also be used to respond to a complaint or appeal that you have.
We may also use your data to manage our business for our legitimate interests, such as direct marketing (provided that you have not objected to us using your details in this way) and research, including customer surveys, analytics and related activities.
Your data may be used to carry out strategic planning and business portfolio management. This may include compiling and processing your information for audit, statistical or research purposes (including, in some instances, making your data anonymous) in order to help us understand trends in our customer behaviour and to understand our risks better, including providing management information, operational and data risk management.
We may use your data to protect our business, reputation, resources and equipment, to manage network and information security (developing, testing and auditing our websites and other systems, dealing with accidental events or unlawful or malicious actions that compromise the availability, authenticity, integrity and confidentiality of stored or transmitted personal data, and the security of the related services).
We protect your information with security measures under the laws that apply and we meet international standards in doing so. We keep our equipment, files and buildings secure. Personal data could be used to prevent and detect fraud, dishonesty and other crimes (such as preventing someone trying to steal your identity).
Gordon Hughes Estate Agents may in the future wish to sell, transfer or merge part or all of its business or assets or to buy a new business or the assets of another business or enter into a merger with another business. If so, we may disclose your personal information under strict duties of confidentiality to a potential buyer, transferee, merger partner or seller and their advisers, so long as they agree to keep it confidential and to use it only to consider the possible transaction.
We need to use your information to manage and administer legal and compliance matters within Gordon Hughes Estate Agents including compliance with regulatory, legislative and voluntary codes of practice to which we have committed. We use your data to comply with your information rights, to establish your identity and to comply with laws and regulations concerning the prevention of money laundering, fraud and terrorist financing. As a result, we may need to disclose information to government and other statutory bodies. Your data may be used to comply with binding court orders, search warrants, requests to assist the Gardaí with the investigation or prevention of an offence and orders relating to requests for mutual legal assistance in criminal matters received from foreign law enforcement agencies.
We only share your information with a certain number of other parties and only as necessary. Examples of information sharing here include:
In the event that you are proposing to purchase a property from us we may disclose your data to the vendor of that property in order for your offer to be considered.
Companies that provide support services for the purposes of protecting our legitimate interests. Your personal information remains protected when our service providers use it. We only permit service providers to use your information in accordance with our instructions and they will have appropriate measures in place to protect your information. Our service providers include; marketing companies, IT and telecommunication service providers, software development contractors, data processors, debit/credit card companies, computer maintenance contractors, printing companies, property contractors, document storage and destruction companies, business advisers, debt collection agencies, auditors and other consultants, including legal advisers.
Statutory and regulatory bodies (including central and local government) and law enforcement authorities. These bodies include bodies such as: the Data Protection Commissioner, the PSRA, An Garda Síochána/police authorities/enforcement agencies, the Revenue Commissioners, the Criminal Assets Bureau and US, EU and other designated authorities in connection with combating financial and other serious crime.
Our site may, from time to time, contain links to and from other websites and web platforms. In addition, third parties websites may also provide links to our site. If you follow a link to any of those websites or web platforms, please note that those websites and web platforms have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites. We do not accept, and we disclaim, any responsibility for the privacy statements and information protection practices of any third party website (whether or not such website is linked on or to the site). These links are provided to you for convenience purposes only, and you access them at your own risk. It is your responsibility to check the third party website’s privacy statements before you submit any personal data to their websites.
The length of time we hold your data depends on a number of factors, such as regulatory and statutory requirements. Other considerations are the type of data we hold about you, whether the data is required for a legal dispute and whether you or a regulatory authority asks us to keep it for a valid reason.
As a general rule, we keep your information for a period of 7 years. However, if you request that Gordon Hughes Estate Agents delete your data (prior to this 7 year period elapsing) we will process your request to the extent that we do not have a legal reason / obligation to retain the information.
Sharing information with us is in both your interest and ours. We need your information in order to provide our services to you, fulfil any contracts we have with you, to manage our business for our legitimate interests and to comply with our legal obligations.
You can choose not to share information with us but must understand that this may limit the services we are able to provide to you. We may not be able to provide you with certain services that you request. For example, if you do not provide us with all requested information when registering for an auction we may not be able to approve you to bid on a property.
We will use your data and may share that data where:
Your information is stored on secure systems within the premises of Gordon Hughes Estate Agents and with providers of secure information storage. Gordon Hughes Estate Agents do not transfer information about you outside the EEA.
You have several rights in relation to how we use your information and we have significant obligations in this regard.
You have the right to:
Your Personal Data is held on secure servers hosted by our Internet Service Provider. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
Privacy Statement – Gordon Hughes Estate Agents
Last updated May 2018
This is your guide as to how your personal data is managed by Gordon Hughes Estate Agents
We take Data privacy very seriously. This document outlines our approach under the General Data Protection Regulation 2018 (GDPR).